A full-time call centre role in Dubai, filled by walk-in
First Response Healthcare (FRH) is hiring a full-time Call Centre Executive in Dubai, and it’s doing the first round as walk-in interviews. The listed walk-in dates were 9 and 10 November 2026, so today is the last day on the list. If you can get there, go today. Applications close on 12 November 2026, so if you miss the walk-in, check the job post for other ways to apply before that date.
What the call centre executive does
The job is mostly phone and message work. You answer patient and customer enquiries, give accurate information, and write down the details of each call. When a problem needs a specialist, you pass it on properly so the patient doesn’t have to explain everything twice.
Healthcare callers are often worried, in pain, or waiting for test results. So patience matters as much as typing speed. If you’ve worked on a clinic front desk or a hospital call line, say so clearly on your CV, with the number of years and the type of calls you handled. Recruiters read that first.
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What FRH asks for
The listing asks for these points. Read them against your own record before you travel:
- One to two years of relevant experience in the healthcare industry
- A bachelor degree
- A DHA, DOH or SHA licence, or eligibility for one
- Strong communication, interpersonal and customer service skills
- A real interest in patient care
The licence point is the one to check first. DHA covers Dubai, DOH covers Abu Dhabi and SHA covers Sharjah. If you hold a licence from one of these, bring a copy. If you don’t, ask at the walk-in what eligibility means for you before you assume you qualify.
How to prepare for the walk-in
Walk-ins move fast, and the people who do well are usually the ones who came ready. Here is what to do before you leave home:
- Bring a copy of your licence or proof of eligibility, plus your Emirates ID and passport.
- Print three copies of your CV. Put your healthcare experience at the top, with dates and your main duties.
- Bring a copy of your bachelor degree certificate and any experience letters you have.
- Prepare one short example of a hard call you handled, with what you said and how it ended.
- Dress neatly and arrive early. Check the office details on the job post before you leave, so you don’t waste time searching for the building.
What to ask before you accept an offer
Interviewers will expect you to ask questions, so have a few ready. Ask about shift times, since call centre work in healthcare can include early starts or weekends. Ask about pay and how it is paid. Ask whether the company helps with licence costs or renewals. Don’t guess these answers from the listing or from other people’s stories. Get them in writing before you sign.
If you don’t hear back within a week of the walk-in, send one short message to the hiring contact and ask where your application stands. Keep it polite and brief. Recruiters often move slowly, but a clear follow-up is normal and rarely counts against you.
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