Palma Hospitality is hiring a Guest Service Agent in Qatar. This role sits at the heart of the guest experience, acting as the main point of contact for guests throughout their stay at a hotel or resort.
The successful candidate will welcome guests, assist with check-in and check-out, answer enquiries and deal with concerns quickly and professionally. The role also involves sharing information about amenities, local attractions and dining, and helping guests with arrangements.
Key Responsibilities
- Greeting guests on arrival and handling check-in, including identity checks, payments and room keys.
- Dealing with guest requests and complaints courteously and resolving issues effectively.
- Working with housekeeping, maintenance and other departments to meet guest needs.
- Keeping the front desk tidy and stocked, and keeping guest records up to date.
- Processing check-outs, reviewing charges and issuing invoices or receipts.
- Handling calls, emails and faxes, and passing enquiries to the right team.
- Following security, confidentiality and health and safety procedures.
What You Need
- A good understanding of hotel operations and hospitality standards.
- Strong written and verbal communication skills.
- A keen eye for detail and the ability to think on your feet.
- ERP knowledge, preferably SAP functional skills.
- At least 3 years of work experience, including 2 years in a relevant role. GCC experience is an advantage.
The role calls for resilience, a focus on quality and safety, and strong guest relations skills.
This vacancy was advertised by Palma Hospitality and checked on 3 November 2026. Apply only through the employer’s link or email in “How to apply”. Genuine employers never ask for money to hire you.
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